The contract between you, a VAT-registered business, and the provider of Quot. Written to be readable, but with everything that is needed legally.
Last updated: 6 July 2026 · version v2026-07-06
These General Terms of Service (hereinafter the "Terms") govern access to and use of the subscription software service named "Quot", provided in SaaS (Software as a Service) mode through the site quotlab.com and the application accessible at app.quotlab.com. The service is intended exclusively for VAT-registered parties acting in the exercise of a business or professional activity. Please read carefully, in particular the clauses referred to in the final specific-approval box.
The Provider grants the Customer, for the duration of the relationship, the non-exclusive, non-assignable and non-transferable right to access and use Quot in SaaS mode, through a standard web browser and an Internet connection. The Service is provided in the cloud: it does not involve the delivery or installation of software on the Customer's systems and does not require any code download.
Quot allows, by way of example, calculating the cost of electroplating deposits based on physical parameters, building quotes including combined treatments, managing metal prices, the customer records, the history and the generation of PDF documents. The Service does not use artificial intelligence and does not carry out automated decisions or profiling on the data processed.
The Customer acquires no ownership right, perpetual use licence, source code or other right over the software, beyond the right to access the Service for the duration of the relationship and within the limits of these Terms. The Provider may evolve, update and modify the features of the Service in order to improve it, provided that this does not substantially reduce the essential characteristics subscribed.
The Service is intended exclusively for VAT-registered parties acting in the course of a business, craft or professional activity. By registering, the Customer declares and warrants that it holds a valid VAT number and that it enters into the contract for purposes connected with that activity.
The Customer expressly acknowledges that it is not acting as a consumer within the meaning of the Consumer Code (Legislative Decree 206/2005) and of Directive 2011/83/EU. Consequently, the protections provided in favour of consumers do not apply, including the right of withdrawal provided for distance contracts with consumers. The rights of cancellation and withdrawal expressly provided for by these Terms remain unaffected.
The Provider reserves the right to verify the validity of the declared VAT number (including through the OpenAPI provider and the VIES database) and to refuse or suspend the registration if the verification is unsuccessful or signs of non-compliant use emerge.
To access the Service, the Customer must register by providing truthful, complete and up-to-date data, and keep it so over time. The Customer is responsible for the accuracy of the data provided.
Access credentials (in particular the password) are personal and confidential. The Customer must safeguard them with care, must not share them, and must promptly notify the Provider of any unauthorized or suspicious use of their account. The Customer is responsible for all activities carried out through their account, unless they prove they were not at fault.
The Service provides two-factor authentication (2FA) via an authenticator app. Where made available, its activation is recommended to raise the security level of access.
The Customer may activate a free trial lasting 7 days, in self-service mode and without entering any credit card or payment method. The trial allows use of the Service within the limits of the associated Plan, for evaluation purposes only.
On expiry of the trial, in the absence of an Subscription, the account moves to a soft lock: access remains permitted in read-only mode to one's own data (write, edit and create operations are blocked). The Customer Data remains stored and can be exported at any time. After a reasonable period from expiry, and upon prior notice, the Provider may proceed to delete the data of the non-reactivated account, save for different instructions from the Customer or legal obligations.
At the end of or before the trial, the Customer may take out a Subscription by choosing among the available Plans (Prima, Opus or Magnum). Each Plan has a fixed term, monthly or annual, according to the option chosen when subscribing.
Unless cancelled, on expiry the Subscription renews automatically for a period of equal duration, at the fee then in force, with charge through the registered payment method. Cancellation may be communicated at any time and takes effect from the expiry of the current period, provided it is received with at least 7 days' notice before the renewal date. Cancellation is carried out from the private area or by writing to info@quotlab.com.
In the event of cancellation, no refund is given for fees already paid for the current period, save for different provisions of law. Upon termination, the provisions of articles 5 and 18 concerning data retention, export and portability apply.
The fees are those indicated on the pricing page at the time of subscription. By way of indication: Plan Prima 590 €/year (or 59 €/month), Plan Opus 1,490 €/year (or 149 €/month), Plan Magnum 2,490 €/year (or 249 €/month). All prices are to be understood as VAT excluded.
The treatment of VAT follows the rules on business-to-business supplies of services within the European Union:
Invoicing is also handled through the Fatture in Cloud service. Invoices are made available in electronic format in accordance with the applicable regulations.
Subscription payments are processed through the third-party payment processor Stripe. Card or payment instrument data is processed directly by Stripe within its own secure environments: the Provider does not retain full card data. The use of Stripe is also subject to Stripe's terms and policy. The Customer warrants that it is authorized to use the payment instrument indicated and that the funds are available.
If the payment is unsuccessful, the Provider may retry the charge and, failing that, apply the provisions of article 17 regarding suspension and termination.
The Provider may change the fees for the Plans. Price changes are communicated to the Customer with at least 30 days' notice before the effective date, at the email address associated with the account. The change applies from the first renewal following the notice period.
If the Customer does not wish to accept the new price, it has the right to withdraw from the Subscription without penalty, effective from the end of the current period, by giving notice of cancellation before the effective date of the change. Use of the Service after the new price takes effect constitutes acceptance of it.
The Customer undertakes to use the Service lawfully, in accordance with these Terms and applicable law, and not to compromise its security, integrity or availability. The acceptable use rules are detailed in the Acceptable Use Policy, which forms an integral part of this contract. Breach of the compliant use rules entitles the Provider to suspend or terminate pursuant to article 17.
The Quot software, the code, the interface, the documentation, the trademarks, the logos and every other element of the Service are and remain the exclusive property of the Provider (and, where applicable, of Lyreth) or of the respective owners. Nothing in these Terms transfers to the Customer any intellectual property rights over the Service, beyond the right of access and use described in article 2.
The Customer Data remains the property of the Customer. The Customer grants the Provider a limited, non-exclusive and revocable license to use such data solely for the purpose of providing, maintaining and protecting the Service, within the limits of these Terms and of the DPA referred to in article 12.
For the personal data that the Customer uploads and processes through the Service (for example its own customers' records and quotes), the Customer is the Data Controller and Quot is the Data Processor pursuant to art. 28 GDPR. The terms of such processing (purposes, instructions, sub-processors, security measures, duration, assistance) are governed by the Data Processing Agreement (DPA), which forms an integral part of this contract.
For data relating to the account, access and billing, the Provider acts as an autonomous Data Controller, as described in the privacy policy. The Service does not process special categories of data (art. 9 GDPR) and does not carry out profiling or automated decision-making.
The availability targets, scheduled maintenance, support response times and the related terms are described in the Service Level Agreement (SLA), which forms an integral part of this contract.
The Provider supplies the Service with due professional diligence and endeavours to keep it operational and secure. To the extent permitted by applicable law, the Service is provided "as is" and "as available", without further warranties, express or implied, in particular of fitness for a specific purpose, of freedom from errors or of uninterrupted operation.
Quot is a tool to support the calculation and management of quotes: the results also depend on the data and parameters entered by the Customer. The Customer remains solely responsible for commercial decisions, for the prices applied and for verifying that the results are appropriate. These exclusions do not affect the mandatory warranties provided by law in favour of the Customer.
To the maximum extent permitted by law, the Provider's total liability towards the Customer, on any ground arising from this contract or from the use of the Service, is limited, for each calendar year, to the amount of the fees actually paid by the Customer in the twelve (12) months preceding the event from which the damage arose.
In any event, the Provider's liability is excluded for indirect or consequential damages, loss of earnings, loss of profits, loss of opportunity, reputational damages and loss or alteration of data not attributable to its conduct.
The foregoing limitations and exclusions do not apply, and therefore have no effect, in cases of wilful misconduct or gross negligence of the Provider, of personal injury and in any other case in which liability cannot be limited or excluded under the law (art. 1229 of the Italian Civil Code).
The Customer warrants that it holds every right and legal basis to upload and process within the Service the data and content of third parties (in particular the records of its own customers). The Customer holds harmless and indemnifies the Provider against claims, disputes, penalties and damages of third parties arising from the data and content uploaded by the Customer or from a use thereof that is not compliant with the law or with these Conditions.
The Provider may suspend, in whole or in part, access to the Service, with prior notice where reasonably possible, in cases of: arrears or non-payment of the fees; breach of these Conditions or of the Acceptable Use Policy; use that compromises the security, integrity or availability of the Service or of the data of other customers; request of the competent authority.
In cases of serious or repeated breach, or of arrears not remedied within a reasonable period from the formal notice, the Provider may terminate the contract and deactivate the account. Termination does not affect the amounts accrued up to that moment. Upon termination, articles 5 and 18 on the retention, export and portability of data apply. The Customer's right to withdraw or cancel under articles 6 and 9 remains unaffected.
The Customer may export its Data at any time during the relationship and, in the event of termination, within a reasonable period thereafter, in a structured, commonly used and machine-readable format. The Provider offers reasonable assistance in retrieving and, where applicable, transferring the data to an alternative provider, without imposing exit barriers or unjustified costs. These provisions comply with Regulation (EU) 2023/2854 (EU Data Act) on portability and switching of data processing service providers.
The Provider is not liable for non-performance or delays caused by events not reasonably foreseeable or beyond its control, such as, by way of example, widespread telecommunications network failures, unavailability attributable to third-party infrastructure providers, disasters, measures by public authorities, general strikes or other events of force majeure. For the duration of the event, the affected obligations are suspended.
Each party undertakes to keep confidential the other party's confidential information that it becomes aware of in connection with the relationship, not to disclose it to unauthorised third parties and to use it solely for the purposes of the contract, save for legal or authority obligations. The obligation persists for the duration of the relationship and for the two years following its termination.
The Provider may assign or transfer this contract, in whole or in part, including as part of corporate transactions (sale of a business or business unit, merger, contribution), provided this does not prejudice the Customer's rights; in such a case, it will give notice thereof. The Customer may not assign the contract, nor the rights and obligations deriving from it, without the Provider's prior written consent.
The Provider may amend these Terms to adapt them to regulatory, technical or organisational requirements. Changes are communicated to the Customer with at least 30 days' notice before the effective date, to the email address associated with the account, and published on this page with the new version date. In the event of substantial unfavourable changes, the Customer has the right to withdraw without penalty by the effective date. Use of the Service after that date constitutes acceptance of the new Terms.
These Terms and the relationship between the parties are governed by Italian law. For any dispute arising from these Terms or from the use of the Service, the Court of Milan (registered office of the Controller, in the province of Milan) shall have exclusive jurisdiction, to the exclusion of any other concurrent court.
The official version of these Terms is the Italian one. Any translations are provided merely as a courtesy: in the event of discrepancy or interpretative doubt, the Italian version prevails in any case.
These Terms are in version v2026-07-06, effective from 6 July 2026. Acceptance takes place electronically, by ticking the dedicated checkbox during registration or subscription. Such acceptance constitutes a valid and effective expression of intent within the meaning of Regulation (EU) 910/2014 (eIDAS) and of Italian legislation on electronic signatures and documents. The Provider retains the acceptance log (date, time and account identifier) as proof of the consent given.
Pursuant to and for the purposes of Articles 1341 and 1342 of the Italian Civil Code, the Customer, having read and understood them, specifically approves in writing (by ticking a second dedicated checkbox during registration) the following clauses of these Conditions: